Our People

 

 

Being a serviced based organisation, our success is dependent on the quality of services we deliver. Service that is defined by our people. Without doubt, our people are the key asset driving the business.

 

IQ Supply Chain Services  places considerable emphasis on leadership, responsibility and accountability, employing some of the best people in the industry. Our employees are focused, committed, hardworking and motivated. 

 

Creating a rewarding, challenging and safe workplace for all our people is part of the Group’s core values and one of its highest priorities. Our people operate through a decentralised management structure, allowing a high level of autonomy; a structure that is flexible and can adapt to changing market conditions.

 

We worked very closely with our people to create a cluster of culture statements that are aligned to our critical success factors. Performance expectations, in line with our company culture, form part of our Performance Management process. These are now embedded within the everyday way of working at Biocats. We recognise that our people are a vital factor in the efficient and effective operation of our business and in this respect, we reward them for the work that they do and the contribution made in achieving our company goals.

 

Culture statements:

• We can, and do, DELIVER

• We work as a team for the benefit of our customers

• Our help is always available to customers and colleagues

• We are accountable for our actions and we learn from our experiences

• We seek and communicate workable solutions for our customers and go the extra mile

• We pursue profitability, but never at the expense of quality, customer service or health and safety

• We work hard to further our careers, help colleagues and secure the future of all connected with IQ

• We continually learn and develop to strengthen our team knowledge base and encourage service innovation